Please check your order for damage that may have occured in shipping! We can file a damage claim for the item however the Carriers do have a time limit so we need to be informed ASAP! Anything that has been damaged will be replaced once a Damage claim has been processed. Damage claims may require us to ask for photos of the damaged product and/or a detailed description of the products condition. Damaged items will not be refunded but will be replaced.
Please test everything as soon as you receive you items and insure that they are in working condition. This is important due to the fact that we will cover the cost of anything that is defective including shipping of item back, if determined to be defective within 2 weeks of receiving date!
You must call us for an RMA (return merchandise authorization) for all returns.
Any unauthorized return will be refused and subject to return shipping fees.
Keep your original packaging, including shipping boxes, to help with the return process.
Know your order number and have it on hand when calling for an RMA number.
Please don’t get frustrated. We realize defective items can be a nightmare, but keep a cool head, give us a call or email, and we assure you we will take care of your issue.
If possible, please note the damage with the delivery courier.
Call us Monday-Friday 9am-5pm EST, so that we may get a replacement shipped out to you and file a damaged package claim. The customer MUST KEEP ALL DAMAGED PRODUCTS and the original packaging, as the delivery company (UPS/FedEx/USPS) may need to inspect them for the claim. The customer must also provide us with their telephone number to properly process the claim.
If you do not receive your package, even though tracking shows it being delivered, please callas soon as possible and we can file a missing package claim. Missing package claims filed through UsPS will take up to 8-10 business days to complete while they conduct their investigation. Please be aware that no replacement product can be shipped while this claim is under way.
If an item fails to work properly within the first 14 days of receipt, please contact us and we will issue an RMA number and email a return CALL TAG for the product. Once the item is received we will determine if it can be repaired or needs replaced. Please note that the item must be packaged properly for shipping to avoid damage. Items received damaged, smashed or modified in any way will void the warranty.
If you wish to exchange an item for another item, returned merchandise must be in original condition, and include all factory packed accessories and paperwork. Product must be returned to us in new, unused condition within 14 days or receipt. Once we receive the item, the exchange item will be shipped out to you. Any additional fees and shipping costs will be the responsibility of the customer.
New product returns will only be accepted within 14 days of receipt. Items must be returned in new, unused condition in their original packaging and include all factory packed accessories and paperwork. Any and all shipping costs will be the responsibility of the customer. Once the item is received and inspected we will issue you a refund, minus shipping fees and minus a 15% restocking fee. Returns without RMA numbers may be voided or delayed, so please include your RMA number with your return.